These terms and conditions outline the rules and regulations for the use of CurrencyLink’s Website.
By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use CurrencyLink’s website if you do not accept all of the terms and conditions stated on this page. The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of United Kingdom. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By using CurrencyLink’s website you consent to the use of cookies in accordance with CurrencyLink’s privacy policy.
Most of the modern-day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

License

Unless otherwise stated, CurrencyLink and/or it’s licensors own the intellectual property rights for all material on CurrencyLink. All intellectual property rights are reserved. You may view and/or print pages from www.currencylink.co.uk for your own personal use subject to restrictions set in these terms and conditions.
You must not:
1. Republish material from www.currencylink.co.uk
2. Sell, rent or sub-license material from www.currencylink.co.uk
3. Reproduce, duplicate or copy material from www.currencylink.co.uk
Redistribute content from CurrencyLink (unless content is specifically made for redistribution).

Service Agreement

Money Exchange will normally be paid to the Receiver in Cash or Bank deposit after validation of Sender information which may take up to 24 hours. CurrencyLink has tie up arrangement with Local Banks in Destination countries for payment disbursement.

Reservation of Rights

We reserve the right to ask for your IDENTITY, SOURCE OF FUNDS and PROOF OF ADDRESS at any time and it’s our sole discretion to cancel the transaction due to compliance checks, you agree to be bound to and abide by these linking terms and conditions.

Cancellations & Refund

You can cancel Click & Collect / Online order any time prior to collection/dispatch. We’ll refund you with the full Sterling amount that you paid for your order, within three working days of receipt unless you cancel less than 24 hours before your collection/dispatch date, in which case we’ll charge a £10 late cancellation fee. We are only able to refund any monies directly to the card you used to purchase your currency. We are unable to refund any fees charged by your card issuer, so please contact them if you have any further queries.

Complaints Handling

Please contact us you have any queries or require a copy of these Terms and Condition.
We aim to provide the highest level of customer service possible. If you do experience a problem, we will always seek to resolve this as quickly and efficiently as possible. However, if you are unhappy and would like to make a complaint, please contact us as soon as possible to deal your complaints promptly and fairly. For questions, complaints or other matters you can contact us on our Website or by contacting our customer service team at:

Complaints Officer

CurrencyLink
8C Cameron Road, IG3 8LA, Seven Kings, London
Phone: +44 20 8638 8332
Email: admin@currencylink.co.uk
We will then investigate the matter and try to reach a satisfactory conclusion.
Complaints may be recorded and monitored for our internal use; we may submit an anonymous summary of complaints made to us during a particular period of time to our regulator. We will deal with a complaint promptly and fairly. We will try our best to resolve the complaint at the first opportunity. The complainant agrees that we may communicate with him preferably via email and in the English language. In case we feel we need more time to resolve a complaint, we will send the complainant a final response letter within 15 business days of receipt of a complaint. In exceptional circumstances, we will send the complainant a holding reply within 15 business days specifying the deadline by which the complainant will receive our final response, being no later than 35 business days from the date of the initial complaint. If the complainant does not receive our final response or the complainant is unhappy with our final response, the complainant can write to:
The Financial Ombudsman Service
Exchange Tower,
London.
E14 9SR.
Phone: 0800 023 4567
Website: www.financial-ombudsman.org.uk
Email: complaint.info@financial-ombudsman.org.uk.
The complainant should do so within 6 months from the date of the final response.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:
1. Limit or exclude our or your liability for death or personal injury resulting from negligence;
2. Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
3. Limit any of our or your liabilities in any way that is not permitted under applicable law; or
4. Exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer:
(a) are subject to the preceding paragraph; and
(b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.